Buyer's Guide


What is Park N Parcel Delivery?

It is a service that delivers items exclusively between Malls! No waiting around for the delivery man to show up!

Enjoy fuss-free collection of your parcels from our island wide network of collection points in Singapore.

Watch our video guide
Choose a Self-Collection Point
Choose a pick-up point from the list of collection points. It can be one near your home, or along the way home from work!
Provide selected point & details to Sender
Provide your seller/sender your selected point, name, email address, and mobile contact number.
Receive SMS & Email to collect parcel
You will receive an SMS and Email when your parcel arrives at your selected mall. Collect your parcel within 5 days.
Collect your parcel!
Visit the collection point at your own convenience, and show them the SMS. Collect your long-awaited item!
Self-Collection Points throughout the Island
We currently have 34 locations (and growing!) around Singapore, to ensure that the closest point is just a stone's throw away!
See our locations

Frequently Asked Questions

Q : How many days can I wait before collecting my parcel?

A :

Recipients have 5 days to collect their parcel after it is delivered to their preferred collection point.

Q : What if it is not collected within 5 days?

A :

It will be pulled back to Park N Parcel’s warehouse, and the recipient alerted. An additional redelivery fee will apply.

If valid reason is provided for extension during the 5 day collection period, it can be held in store for up to 14 days.

Parcels uncollected after 5 days will be retrieved to our warehouse, and disposed of after 60 days.

Q : When should I collect the parcel?

A :

Once the parcel is delivered to the collection point, you will receive an SMS and Email to collect the parcel.

Q : How do I collect the parcel from the shop as a recipient?

A :

The recipient can show the SMS or email when collecting the parcel from Parker Point. They may also quote the PNP ID when collecting the parcel.

Q : Can I pick up my parcel during the weekend?

A :

Yes, parcel can be dropped off or picked up during the weekends (except for Blk 71, PNP HQ) during their retail operation hours.

Q : Can I track my parcel?

A :

A: Yes, you can track your parcel on our tracking page - tracking.parknparcel.com
Services
6428 6200 AVAILABLE FROM 10AM - 6PM
MONDAY - FRIDAY

[email protected]

Park N Parcel Pte Ltd

Blk 61, #03-32,
61 Ubi Road 1 Oxley Bizhub 1,
Singapore 408732